FAQ

Contact sales, customer services, technical support

eTech-city endeavored to improve the quality of our services, provide the most accurate, up-to-date and detailed information. We will respond to your question as soon as possible. To contact sales or customer service:

Email: info@etech-city.com
Call: 23423738 / 31029230
MSN: info@etech-city.com (Wholesale) / support@etech-city.com (Support & Order Tracking)


About shipping

eTech-city uses third parties delivery services for our goods and the goods will be delivered to the address provided by the customers directly. The delivery company provides all of the delivery time range and the estimated arrival times displayed in our site. It usually takes 3-5 working days to reach moust destinations in the world.


Returning faulty or damaged goods

If your goods arrive faulty or develop a fault within the first 21 days, you can return them to us for repair or replacement. Parcel them securely, including all manuals, accessories and original packaging.


Request a copy invoice

To request a copy invoice, please email at support@etech-city.com


Feedback

Your satisfaction is our top concern. If you have any comments and suggestions to our products, email us at support@etech-city.com or by phone 31029230 .


Privacy Notice

We will definitely and completely respect your personal privacy. You have the right to know how we use your personal information collected during the process of ordering. We will protect and keep your information as confidentiality unquestionably; all of your personal information would only be applied for the purposes of purchasing order process, delivery, payment and newsletter. No resell, rent nor transfer to other company in any conditions.


Your co-operation and information provided for the smooth running of purchase, ordering and delivery are welcomed. Accurate and necessary information will be also welcomed.